Retain your very own business support / EA who has extensive local knowledge and a global network at their fingertips to take care of everything from booking a plumber, supplying and meeting trades on-site, ordering gifts online to finding the best places to eat anywhere in the world!
If you need someone in your life to help you get stuff done, retaining us is your dream-come-true.
Your service will continue for as long as you need us, but then when does a ‘to do list’ ever end? We know that once you experience how much time we can add back to your life, you’ll wonder how you managed without us.
Description
- We are committed to providing you with an amazing experience when you take advantage of this incredible service.
- Before we get started, let’s go over the ground rules, or as we like to call it, the not-so-fine print.
- Your commitment is for the initial 3 months on a retainer, followed by ongoing month-to-month.
- After the first 3 months, you can walk away at any time with one month’s notice in writing via email, without any fees or penalties.
- You’ll have unlimited* access to us during the agreed-upon hours, and if you have any priorities or deadlines, please let us know.
- For larger projects, we can assist you in booking a “Project.” We can organise anything for you, as long as it’s legal!
*Fair Use Policy
Here are the key points regarding our service terms:
- You can submit unlimited requests.
- If we have any doubts about successfully fulfilling your request, we will discuss it with you before starting.
- You have the option to cancel at the end of your initial 3-month term.
- Retainers are paid in advance.
- Refunds are not available for cancellations during the retainer month, even if you don’t utilize our services. Just like Netflix, we don’t refund if you can’t find anything you want to watch!
- The service can be temporarily suspended if you go on holiday, but it cannot be stopped and started for other reasons. If your availability fluctuates, a Time Block option would be more suitable.
Your Business Support services do not include:
- Invoices from third parties or reasonable expenses required to complete your request, such as booking fees.
- Errand running, such as us taking something from Point A to Point B in your city. A courier will be booked for this type of service and added as a disbursement.
- Using the services in an ongoing manner that would constitute a full-time assistant (8 hrs each day).
- You may not resell requests.
- Unusual patterns inconsistent with normal requests will be highlighted and service may be suspended or cancelled.
- We need a life too.
We are available Monday to Friday 8am to 6pm EST, service outside these hours will be by arrangement.
All prices quoted are in AUD (Australian Dollars) excl. GST.